1. Show up for work on time (8.00am).
2. All tasks must be replied, no exceptions. All tasks must be replied within 2-3 days no matter if just to update the status (have not received a reply for a factory yet). Refer to SOP to help you organize your workload:
Organizing the Workload SOP.
4. The tasks have to be started on immediately, on the same day as they are sent. If Sales asks to ask something/get something from the factory, the relevant factory has to be contacted on the same day.
5. UNDERSTAND what is required, UNDERSTAND factory’s reply. If you don’t understand then ask to clarify. Don’t send tasks that YOU don’t understand – no copy/pasting unless the information is clear to YOU. Information pushing will not be tolerated, analyze the situation and find solutions.
6. Get a reply from factories by any means necessary (try all ways of contact: email, WhatsApp, phone, try all points of contact).
7. Anything discussed on the phone must be sent in a following confirmation email (have to have proof in writing of everything discussed).
10. Never give up, don’t take “no” for an answer.