Main or Side Campaigns are campaigns that are scheduled to run within a specific timeline with a topic and goal.
Main Campaigns are larger, more complex campaigns that are scheduled to run for a longer period of time (1 calendar quarter or more), with goals that are aligned with the yearly goals of the company. Each calendar year will have 1-4 Main Campaigns.
Side Campaigns are scheduled for a shorter term period and smaller scale in objectives. They are identified through observations of market or company behavior and trends, and scheduled throughout the year as it seems fit and the need arises as identified by the BD Dept. and/or Marketing Dept., without affecting the Main Campaign schedule. Side Campaigns can be run as little as once per quarter, to once per week depending on Marketing and BD Dept.’s decision.
In order to run successful campaigns for the year, a detailed Campaign Roadmap needs to be put in place. Here are the key purposes and benefits of building a campaign roadmap:
In summary, building out a campaign roadmap provides structure, clarity, and guidance for executing a marketing campaign. It ensures that all aspects of the campaign are planned, coordinated, and executed effectively, increasing the chances of achieving the desired results. This SOP will detail the major steps in the process of laying out the yearly Main and Side Campaign Roadmap.
Before jumping in to prepare the yearly Campaign Roadmap, Marketing Dept. must first understand the different Main/Side Campaign Channels that are used in the company. Unlike Permanent Campaigns, Main/Side Campaigns have a wider variety of Campaign Channels that can be utilized. Not all channels should be used in a single campaign, rather a combination of different channels that will best suit each Campaign Theme. In general though, the following channels will be used in every Main/Side Campaigns:
This is because the above 2 channels are scheduled to run at an almost weekly schedule, frequent enough that any Main/Side Campaign related themes should be run on both.
Other than the above channels, there are 6 other marketing channels to be considered depending on the goals of the campaign. These 6 other channels may require more resources, time and budget, and therefore must be carefully considered. Main Campaigns will usually utilize at least 1-2 of these channels, while Side Campaigns may include less or none. To decide the different channels, it is important to first understand the differences in application for each below:
The different channels below are arranged in the order of most resource/time intensive to the least (with the exception of No. 3). The last three channels are included as a potential channel to be used in the future, but is not currently an approved channel for consideration.
The first step in Main/Side Campaign Management is deciding on the annual campaign themes. Campaign Themes refer to the main topics decided for a Main/Side Campaign, that are decided to meet specific goals during the decided time period. The campaign theme should be short but clear and understandable, as it will be referred to as the central idea or concept of the campaign. Some examples include:
Objective: To decide the Main/Side Campaigns to be run in the following calendar year.
When: Two (2) months before the New Year, Marketing Dept. Manager will receive a Calendar reminder to start coordinating with BD Dept. to identify potential themes for the upcoming year’s campaigns.
File Source:
Z:\Shared drives\AdvaCare Marketing Control\AdvaCare Marketing Campaigns\TEMPLATES
Folder name: [YYYY] TEMPLATE
Destination:
Z:\Shared drives\AdvaCare Marketing Control\AdvaCare Marketing Campaigns
Folder name: [YYYY]
File Source:
Z:\Shared drives\AdvaCare Marketing Control\AdvaCare Marketing Campaigns\TEMPLATES
File name: [YYYY] Campaign Roadmap TEMPLATE
“[YYYY] Campaign Schedule TEMPLATE”
Note that under this project, the main Task for the year is PURPLE by default. Every Main Campaign Task that will be created later on, can be assigned any other colors except for Purple or Red. This is because Red is already assigned for Side Campaign tasks.
Description:
This task is created to track the overall progression of the Campaigns scheduled for [YYYY].
Acceptance Criteria:
Linked Elements:
Z:\Shared drives\AdvaCare Marketing Control\AdvaCare Marketing Campaigns\[YYYY]
[link to the Campaign Roadmap G-sheet]
*If BD-Marketing Meeting is rescheduled or canceled, schedule the meeting separately in the Calendar and send a task to notify BD Dept. Manager to ensure the timeline of campaign planning.
Calendar: How to create an Event or a Meeting
The campaign roadmap sheet is a tool used to help visualize the different Main and Side Campaigns that are planned for the week. When creating the yearly campaign roadmap, different Marketing Channels, time requirements for prep and launch, and different deliverables will be required. All of this is to be coordinated in an extended period of time. The Campaign Roadmap G-Sheet is created to bring together this information in a visual way, to help with better planning and coordination.
This part of the SOP will explain how to fill in and utilize the Campaign Roadmap G-Sheet, starting with the Main Campaign (MC) and Side Campaign (SC) Overview of the year. This part is to be done by the Marketing Dept. Manager, with assistance from or handover to the Campaign Specialist.
Z:\Shared drives\AdvaCare Marketing Control\AdvaCare Marketing Campaigns
Folder name: 20XX (upcoming campaign year)
Note: find a Monday to Sunday calendar that also shows the number of weeks for that year, on Google, on the side. It will provide a quick overview of the actual number of weeks per month and per quarter.
For example:
Q1 - Southeast Asia New Distributors
Q1/Q2 - AdvaMate Brand Launch
Repeat for the tables below for every Main Campaign. Input them in chronological order of Q1-Q4.
Note: Global here refers to all countries excluding Blacklisted/Restricted Countries. If other exclusions will be available for whatever reason (such as exclusivity), add this information here as well.
Fill in the field with bullet points, with the main (general) objectives of this campaign, as per the meeting with BD Dept.
Leave this field blank for now. The specific goals and KPIs cannot be determined yet at this point.
During the meeting, BD Dept. will likely have also suggested some Side Campaigns to run for the year with the Main Campaign Proposals, the details of these side campaigns will be sent via task by BD Dept. Manager on the task: Side Campaigns: Proposals".
Add each proposed Side Campaign Theme and details into the template present. Should there be any Side Campaigns pending from the previous year that have not been implemented, they should also be included in the sheet as a potential Side Campaign to be run this year instead.
Name of the side campaign that describes the topic of the campaign. As side campaigns can be as simple as to just some products, just the product range description will also be sufficient.
Reason that the side campaign is proposed and its intended goals.
Estimated time where the campaign is to be launched. Unlike Main Campaigns, Side Campaigns are generally flexible except for some time sensitive topics. The launch time can provide an idea for Campaign Specialist how to coordinate the schedule between the Main and Side Campaigns in the calendar.
Countries, Regions and/or the regulatory country groups as the target audience of the campaign. This is provided by BD Dept. briefly and can be discussed further in detail when the Side Campaign task is created and the campaign is ready to be scheduled.
Most side campaigns will be carried out by Email Marketing, and can follow the Email Marketing Categorization to determine the time and deliverables needed to carry out a campaign.
Normally BD Dept. will include only Email Marketing and Social Media for side campaigns, but may include proposals to include other campaign channels. Input as per the proposal of BD Dept. for now.
The status will be set as “Draft” by default in the beginning. No changes required for this field for now.
Note: Since Side Campaigns are usually shorter term and flexible in scheduling, BD Dept. may inform just the list of side campaign proposals that come to mind from time to time in the task: Side Campaigns: Proposals". BD Dept. may provide an estimated time the side campaigns need to be carried out (if the theme is time sensitive), although more often than not they can be scheduled flexibly in between carrying out the different channels scheduled for a Main Campaign.
Note: On an ongoing basis, BD/Marketing Dept. must continuously provide new Side Campaign Proposals through the task mentioned above. In this case, Marketing Dept. Manager can go ahead and add the proposed Side Campaign details right away to include them in the yearly planner overview for Campaign Specialist to consider when planning the monthly and weekly schedule.
Note: If BD Dept. Manager has provided feedback after a short amount of time that there is not enough time for the Yearly Schedule & Monthly Calendar Sheet, skip these 2 parts for now and jump to step II. Deciding Main Campaign Channels". The skipped to parts can be done altogether as step III. later on, but preferably done during this “waiting period”.
The Yearly Schedule sheet is intended to provide week-by-week breakdown for every quarter of a Campaign Period. This is helpful in determining the different channels that will be used during the campaign period. It includes both the “Prep” and “Launch” periods, so that the Mkt. Dept. can visualize the amount of workload that will be required for a certain week, related to campaigns.
Objective:
When:
Two (2) months before the New Year, Marketing Dept. Manager will receive a Calendar reminder to start coordinating with BD Dept. to identify potential themes for the upcoming year’s campaigns. Ideally the following timeline is followed:
For this step, the only requirement is to prep the calendars to match the campaign year. Further details on how to fill in each schedule will be discussed under this part of the SOP: III. Detailing the Campaign Schedule.
Note: at the end of the G-sheet, there are “example” sheets where the filled in version of this sheet is present for reference. Utilize the example sheet if required.
Repeat for all applicable holidays throughout the year.
The Monthly Calendar sheet contains a detailed day-by-day overview of what campaign channels will be “launched” in that month. It provides a visual overview of the deadlines of materials needed to be prepared and posted in the month. Unlike the Yearly Schedule, this calendar covers only the “Launch” dates, except for Outbound Marketing Research which normally takes a big amount of time.
Objective:
When:
Two (2) weeks before the beginning of every quarter, Marketing Dept. Manager will receive a Calendar reminder to start coordinating with BD Dept. to identify potential themes for the upcoming year’s campaigns. Ideally the following timeline is followed:
Why the next 2 weeks and not the next week? This is because most campaign “launch” dates will require the amount of work needed at least 1 week in advance. By planning 1 week ahead before every Sprint, Campaign Specialist and Marketing Dept. Manager can plan ahead of time what deliverable may be required from the Dept. during prep time.
For this step, the only requirement is to prep the calendars to match the campaign year. Further details on how to fill in each schedule will be discussed under this part of the SOP: III. Detailing the Campaign Schedule.
Note: at the end of the G-sheet, there are “example” sheets where the filled in version of this sheet is present for reference. Utilize the example sheet if required.
Note: the top frozen section of the sheet can be easily collapsed/uncollapsed by clicking on the [-] or [+] button.
Note: If February 1st start on a Saturday/Sunday (non-working), go ahead a skip this part and start with the next Week#.
Note: use the official holiday calendar for China. Some holidays may include a make-up Saturday/Sunday as a “work day”. For these days, adjust the settings so it looks similar to working days. See example below:
Once the themes are reconfirmed by BD Dept. and crucial background information of the campaigns are in place, Marketing Dept. can proceed to decide which channels will be most suitable to be utilized in achieving said campaign objectives. Before being able to decide on Marketing Channels to use for a Main/Side Campaign, the understanding of what each channel is, its objectives, the amount of time required, is crucial to decide the most effective channels for a Campaign. The Introduction part of the SOP provides a brief summary of these points, but a deep understanding for each Campaign is still the most crucial. They are covered in the details under the Main/Side Campaign Management SOP" that will be covered next.
Marketing Person who are not fully familiar with the different channels must be guided closely by the Dept. Manager when deciding the effective channels.
Objective:
To decide the suitable channels to be utilized in running each Main/Side Campaign. To prepare an estimated resource, time and budget allocation for each Main/Side Campaign. The selection of the marketing channels will result in one of the most important points for a campaign: the projected Lead Sources.
When:
Right after the Yearly Campaign Themes have been decided. Proposal must be completed one (1) month before the New Year.
The 3 mandatory channels will cover “Existing” Leads that are already in the database.
Ask these sample questions:
Who else to target for this Campaign? If a campaign wants to target new Leads, then who should be the audience? Should it cover ALL other potential Lead Sources, some of it, or is it not required for this campaign?
By answering this question, the channel decision will be much clearer as the Lead Sources come from these channels:
Take a look at the “Yearly Schedule” sheet to briefly visualize how each campaign channel can be carried out in the weeks within the set timeline for the campaign.
Ask these sample questions:
Does it make sense to run a full Outbound Marketing if it encompasses a big market, but only 3 months to do so?
Do we consider using existing G-Ads Banners that are generic for an AdvaMate campaign, even though we have 6 months time?
Some channels are just not suitable for certain markets. For example, Social Media Outreach is generally frowned upon in markets where online privacy is highly valued, and few people use Social Media as a marketing tool. While some markets use only Social Media for their digital marketing.
Ask these sample questions:
Does this market have a lot of Social Media use for marketing of this industry?
Does it make sense to do Outbound Marketing for this market, where unsolicited emails are reported often?
Does it make sense to run G-Ads Search if most locals do not use Google in English?
Each campaign will have limited resources and most campaigns cannot be run with more than one/two big channels. “Big” refers to marketing channels that require a lot of human resources, extended time period and/or allocated budget to run, such as Outbound Marketing, G-Ads with New Banners, etc. Therefore, look at the bigger picture of the whole year, and decide which Main Campaign will be most suitable with which big channel.
For example: Outbound Marketing is perfect for Region related campaigns, but some regions may not have sufficient high-quality online database to justify resources put into carrying out Outbound Marketing. Or, a certain product range does not yet have a big presence in certain markets, like Pet Supplements in developing countries. Therefore, running less region restricted PPC/RSA Google Ads may be more suitable in acquiring Leads.
Think about how different marketing channels can work together to amplify your campaign's impact. Consider implementing a multi-channel approach where each channel reinforces and complements the others, creating a cohesive and integrated campaign experience.
For example: Outbound Marketing for Southeast Asia region is perfect to be supplemented with Social Media Outreach channel, as many distributors in this region are using Social Media to promote their own company and products, and therefore is an active platform where we can also engage with them.
The sequence and timing in a campaign when a newsletter, social media post or other contact is received has a significant impact on the effectiveness of the campaign. G-ads show randomly, therefore this channel we cannot control except for when we initiate it and how we target the ads. However, a strategy for when what is sent to the target audience must be considered.
For example: A side campaign has 3 newsletters planned for launch. The prospect first receives a content article related to the product or topic which serves to plant the seed, then a product newsletter is received which serves to directly push the product(s), and lastly a plain text email newsletter is received which serves to appeal from a more personalized perspective as a last attempt for conversion.
Note: For Outbound Marketing, if other channels will be used only UNDER the OM channel, leave the other channels as “No”. (If the other channels will be used outside of Outbound Marketing, then keep “Yes”)
Once the Main and Side Campaign channels are determined and set from the Meeting, the Campaign Schedule details can be put in place for the whole Marketing and BD Dept. to refer to. Two different schedules are used:
As covered in the previous Yearly Schedule & Monthly Schedule Prep of parts of the SOP, the schedule is intended to be planned over time throughout the year. Providing a vague insight into the whole year's plan at first, detailing more and more as time approaches. If not already, start by prepping the sheets accordingly to the year’s calendar then start working with the schedule, summarizing again the timeline:
*Q1-2W means 2 weeks BEFORE Q1. Same logic applies with the rest.
**Q-2W means 2 weeks BEFORE the upcoming quarter.
***M-2W means 2 weeks before the upcoming month.
At this point, based on the timeline, we should be at about one month before the upcoming year. This will allow 2 weeks time for Campaign Specialist to finalize the:
If one side campaign spans between 2 Quarters, add the title as below example:
Q1-Q2 MC: [Campaign Theme]
Followed by Q1 SC and Q2 SC tables. Remove the MC blue table in between Q1 and Q2 SC as it will not be needed.
Note: If required, you can duplicate the opened chrome tab of the G-sheet to open different sheets side-by side.
Note: very important to ONLY select the blue section, do not select the whole rows, it will affect the template.
Delete cells → Delete cells and shift up
Note: if selecting to remove the 1. Outbound Marketing section, make sure to copy and paste the Q# MC: [Campaign Theme] text next to the applicable channel instead.
Note: time allocation for Social Media Posts is required for Main Campaigns because it can contain multiple posts of the same topic, stretched between a long period of time. And it is good to visualize and plan this so the messages can be cohesive.
Side Campaigns do NOT need this as it will only have 1 SM Post per SC.
Insert cells → Insert cells and shift down
Note: Ctrl + Shift + V shortcut is a very helpful alternative to the normal Ctrl + V when pasting text WITHOUT bringing over the previous formatting.
Note: many of these points are already considered under the “MC Overview” Strategy section and can just be done by following the notes under that section. However, when strategizing with a visual timeline of weekly breakdowns, there will be new ideas/challenges that were not foreseen previously that will come up at this stage. Pay attention to these points and take note of changes that may need to be made.
1. Outbound Marketing
(eg. if only “G-Ads (Diplay) - New” will be run for Phase 2 G-Ads, remove 1.2.2, if Social Media Outreach will not be used, remove 1.2.3 & 1.3.2). Note: again remove by selecting the whole blue section of the row.
Then, add the number 1, 2, … to the channel and under Description a summary of this plan.
(eg. Research Phase will be done in two, one part to complete No-Pharma countries in the first month, while the second is Pharma countries in the second month. Note: again duplicate by selecting the whole blue section of the row.)
(eg. OM Emails will be divided into two rows as per above example with Pharma and No-Pharma countries, but each sub-division will have 3 emails that are the Intro, Main Email and Follow Up. In this case, there is no need to create 3 different rows again).
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
Refer to the “eg. Yearly Schedule” for an example. More information about the final schedule will be covered after this table, in the next Step No. 3. Refer to this picture.
2. G-Ads (Display) - New
The second “G-Ads (Display) - New” does not need number 2 at the front. Add the number 1, 2, … to the channel name and under Description a summary of this plan.
(eg. One Ad Sets will have to be done in two, one part to complete No-Pharma countries in the first month, while the second is Pharma countries in the second month. Note: again duplicate by selecting the whole blue section of the row.)
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
3. G-Ads (Display) - Existing
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
4. G-Ads (Search) - New Ad Sets
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
5. Social Media Outreach
The second “Social Media Outreach” does not need number 5 at the front. Add the number 1, 2, … to the channel name and under Description a summary of this plan.
(eg. One Ad Sets will have to be done in two, one part to complete No-Pharma countries in the first month, while the second is Pharma countries in the second month.
Note: again duplicate by selecting the whole blue section of the row.)
Note: allow at least 1 week before the end of Campaign period to wrap up this channel to allow time for Handover to BD Dept. Campaign Specialist can add a week slot using the red + salesperson emoji to show this period.
The details of prep/launch duration related to Social Media Outreach is covered in the Social Medial Outreach SOP".
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
6. Website Media Posts
Remove the beginning number 6 from the duplicates. Add the number 1, 2, … to the channel name and under Description a summary of this plan.
(eg. When doing a Southeast Asia market campaign over 3-6 months duration, 3 media posts can be done to cover the Industry News, Challenges, and AdvaCare solution over the course of 3 months.)
Skip this step if only 1 Website Media Post will be required for the whole MC.
(eg. see the picture below under Step d, where the later period of the campaign will be filled with Social Media related workload, and Campaign Specialist may decide to complete all website media post prep before that period. This way, the posts are just scheduled to be published at the set schedule.)
The details of prep/launch duration related to Social Media Outreach is covered in the Social Medial Outreach SOP".
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
7. Email Marketing - Newsletter
Find a balance between not overcrowding the row vs. making too many rows for the same channel. If too many rows are created, put all Featured Content NLs under 1 row. If NL are to be grouped with each containing a follow up email, add it to the description.
Remove the beginning number 7 from the duplicates. Add the number 1, 2, … to the channel name and under Description a summary of this plan.
(eg. When doing a Southeast Asia market campaign over 3-6 months duration, 3 media posts can be done to cover the Industry News, Challenges, and AdvaCare solution over the course of 3 months.)
Skip this step if only 1 Website Media Post will be required for the whole MC.
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
8. Social Media Posts
Note: When pasting emojis over the colored blocks, use Ctrl+Shift+V to keep the background color.
Note: when scheduling SC Newsletters, the week of launch may overlap with MC Outbound Marketing Emails, or MC Newsletters that are not intended for the same Target Audience. Point is, we do NOT want to send 2 different Newsletters to the same Recipient within one week.
Note that the full plan is not expected for the remaining quarters at this point, but at least 50% of the Q2 plans should be in place, particularly for the bigger channels (No. 1-5) that will take more than 1 month of Prep/Launch period. If Campaign Specialist have further vision of the plan already, feel free to input as detailed as possible the Yearly schedule for Q2.
Channels + How to fill in
1. Outbound Marketing
- OM Research
Revise the description as per the template, based on the plan.
- OM Email
For example: “MC - SEA Distributors All Range - Email 1”
2. G-Ads (Display) - New
For example: “G-Ads Display: AdvaMate”
3. G-Ads (Display) - Existing
For example: “G-Ads Display: Southeast Asia”
4. G-Ads (Search) - New Ad Sets
For example: “G-Ads Search: AdvaMate”
5. Social Media Outreach
For example: “SM Outreach: MC - Philippines”
6. Website Media Posts
For example: “Media Post: MC - Southeast Asia Product Range”
“Media Post: Supplement Role in Preventive Medicine”
7. Email Marketing - Newsletter
For example: “Newsletter: MC - Southeast Asia NL #1 Designed”
If the Media Post is not related to neither MC nor SC, follow this example:
“Newsletter: Featured Content for Supplement”
8. Social Media Posts
For example: “FB: MC - Establish AC in the SEA region”