Reselling Finished Products

| 4 minutes

If the finished product fails to be paid by the original customer, the Sales Department needs to offer the finished product to other customers (AM) and leads (BD). The initiative on selling the products to other customers should be brought up by the Sales Manager and discussed with the Sales Director and the Company’s Director when the payment is overdue for over 80 days from the date when the final payment request was sent.

There are a few tools how to offer the finished the product:

  • Canned email sent to existing customers (AM)
  • Direct sale to existing customers (Call, personalized email or WhatsApp) (AM)
  • Newsletter (BD) [ NEWSLETTER CAMPAIGNS ]

AM Dept.: Reselling Finished Products Program

Link to the Parent Task in Odoo: AM Dept: Reselling Finished Products Program

The parent task describes the overall process of executing the project which is followed when creating the sub-task for the exact finished product/order. The sub-task is created by the Sales Manager and approved by the Sales Director.

To view the active sub-tasks on reselling the products, access by clicking on the “sub-tasks”

It will view all sub-projects in kanban view with the current stage of the sub-project:

The sub-project consists of necessary for the offer information about the products, determined for AM Specialists accounts, steps to follow through the process, linked elements (photo materials, quotations) and used to initiate, track, report and close the project.

Once Sub-Task is prepared and the final approval on the process, accounts and linked elements is received from Sales Director, Sales Manager sends a task to AM Specialists to start the project execution within the determined timeframe and sets an activity with the deadline for the 1st point of contact.

The follow up email/WhatsApp message/phone call needs to be sent 7 days after the initial contact.

For the received replies, quotations are prepared as per RFQs SOPs.

Note: when confirming margins for the reselling products, the following occurred costs should be taken into account:

  • Storage fees (if applicable)
  • Costs of Promotional materials spent on the initial order promo (if cannot be reused for the new customer)
  • Possible repackaging and transportation costs/ Documentation costs/Commodity inspection cost

    • AM Dept.: Direct sale to existing customers

    As customers receive a lot of emails on a daily basis, sometimes a canned email offer might not be as effective as a direct sale by AM Specialist with the tailor-made approach.

    The best way is to contact the customer privately by a phone call after the canned email offer is sent, as by the phone we can get more information and sometimes immediate feedback on the offer. Based on the received information, the offer can be adjusted.

    Note: try to find connection points to the current product range of the customer, determine what the customer “wins” by taking the finished products. The standard and not personalized points are:

  • No need to wait for the product to be produced (ready-to-go)
  • Lower price point
  • Adjustable quantities (no need to meet MOQ* if the initial product quantities we need to sell are split in between a few customers)

    • AM Specialists can request Sales Manager to execute the call together.

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