This SOP (Standard Operating Procedure) has been designed with one goal in mind: to empower our dedicated employees in Advacare to independently resolve any hiccups they encounter while accessing files on Google Drive. Say goodbye to access roadblocks and hello to seamless file management. Let's dive in and pave the way for smoother workflows!
The employee might encounter these general problems with Drive for desktop:
Try to fix the issues with these basic steps:
Ensure the internet connection is stable. At times, this issue may arise due to a temporary pause in the operation of the chosen server within AstrillVPN. In such cases, the remedy lies in opting for a server switch and attempting the connection anew. The servers that have exhibited superior performance are as follows:
Restarting the computer can resolve desktop Google Drive file access issues by refreshing the system state, closing problematic background processes, resetting cached data, reconnecting to the network, releasing memory, applying software updates, re authenticating the user, releasing file locks, and addressing configuration problems. It helps clear temporary glitches, conflicts, and cached data that might be causing the access problem. However, if the issue persists, further troubleshooting may be necessary.
Note: Any files that failed to sync previously may have been moved to the Lost & Found folder, which will be deleted when the account is disconnected. Before the employee disconnects the account, copy those files to a safe location.
If file sync is unsuccessful, Drive for desktop offers to move unsynced files to Desktop to avoid data loss.
One of the last alternatives to provide a solution to a situation is to ask the IT team to reinstall the Google Drive application for you.
The employee doesn't have sufficient Google Drive permission to sync changes you’ve made.
To sync changes to these files, contact the owner of the file or folder the employee wants to modify and request edit access. If the file or folder is in a shared drive, contact the manager or the IT Department for access.
Drive for desktop needs permission from the computer to sync files. To sync these files, be sure the employee has permission to read and write in the file or folder.
On Windows:
On macOS:
On macOS, the employee may have to grant access to specific Folders or to the Apple Photos collection by changing the “Security & Privacy” settings in System Preferences.Learn more about macOS requirements.
Changes can’t be synced because the file has been deleted or unshared with the employee in Drive.
To sync changes, ask the owner to reshare the item with you. If the item has been deleted, remove it from the syncing folder and add it back. If the employee doesn't want to sync changes and wants to resolve the error, delete the file from the computer.
Changes can’t be synced because the file may have been deleted or moved to trash on the computer.
To sync changes, restore the item from the computer’s trash.
The Google file the employee is trying to sync has been corrupted. Since Google Docs (.gdocs) and other Google files' content aren't stored on the computer, using a third-party editor to make changes to these files can corrupt them. To resolve the issue, make a copy of the original Google file in Drive Web and delete the invalid Google file on the computer. The employee may need to reshare the file with collaborators.
Some reasons the account won't load include:
To load the account:
The original file isn’t accessible, but a copy of the file with the edits exists under its original parent folder. If the original parent folder is no longer accessible, the file is moved to the root of My Drive. In certain cases, the file may be moved to Lost & Found.
This error happens when:
To sync the changes, make sure the employee can access the original file. If the employee does not own the file, request access from the owner of the file or folder. If the file or folder is in a shared drive, contact your manager or IT Department for access.
Certain virus detection and security software can interfere with the operation of Drive for desktop.
If the employee has virus scan software on the computer and repeatedly gets the error "Drive for desktop encountered a problem and has stopped," exclude Drive for desktop from the virus scan.
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